My returns and refunds
Is it possible to exchange my item(s)?
Currently, it is not possible to exchange an item purchased online on our website. Therefore, we invite you to return the products for a refund, then place a new order.
Is it possible to exchange my item(s)?
Currently, it is not possible to exchange an item purchased online on our website. Therefore, we invite you to return the products for a refund, then place a new order.
How do I make a return?
- For an order delivered in metropolitan France/Belgium:
1. Make your return request by clicking on the "Returns & exchanges" link at the bottom of the pages, in the "customer service" section.
1. Make your return request by clicking on the "Returns & exchanges" link at the bottom of the pages, in the "customer service" section.
Please enter your postal code and order number, then follow the steps on our return portal.
All postal returns are at your expense: €5 will be deducted from your refund.
- For an order delivered outside metropolitan France/Belgium:
1. Make your return request by clicking on the "Account" link at the top right
2. Once logged in, you can make your return request in the "Returns and refunds" area of your customer account.
- For an order delivered outside metropolitan France/Belgium:
1. Make your return request by clicking on the "Account" link at the top right
2. Once logged in, you can make your return request in the "Returns and refunds" area of your customer account.
3. Once validated by us, we invite you to send your package to the return address below:
STELLA FOREST
Web Service
17 Rue du Bois Moussay
Cellule 3
93240 STAINS
FRANCE
4. Go to your post office to drop off the package.
4. Go to your post office to drop off the package.
What are the processing times for my return/exchange?
Once your package is received by our warehouse, your refund will be processed within 15 days directly to the payment card used for your order. If you have a deferred debit card, the refund will be made under the same conditions as your usual debits.
What is the deadline for returning my item(s)?
If you are not entirely satisfied with one of our products, you can return any item purchased on our site within 15 days from the date of receipt of your order, without having to provide a reason, provided that your product is in perfect condition, unworn and unwashed.
After this period, no refund can be made.
After this period, no refund can be made.
What if I haven't received my refund?
For a product return or an incomplete shipment, a refund is normally directly credited to the bank account linked to the credit card you used for your purchase.
We ask you to first check your credit card statement. Also consider the deferred refund period if it was a deferred payment card at the time of order payment.
This credit should appear on your account within approximately 1 to 15 business days once the product return has been received or the incomplete shipment has been processed.
After all these checks, if you still have not heard about your refund, please contact customer service so that we can initiate an investigation.
We ask you to first check your credit card statement. Also consider the deferred refund period if it was a deferred payment card at the time of order payment.
This credit should appear on your account within approximately 1 to 15 business days once the product return has been received or the incomplete shipment has been processed.
After all these checks, if you still have not heard about your refund, please contact customer service so that we can initiate an investigation.
Can I return items purchased online in store?
Currently, it is not possible to return items purchased online to a STELLA FOREST store.